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Operational Transformation
Strategic Execution & Management
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AOP SPOT Analytics
TM
Team
Leadership
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Home
About
Capabilities
Operational Transformation
Strategic Execution & Management
Procurement Transformation
Project & Change Management
Business Process Expertise
AOP SPOT Analytics
TM
Team
Leadership
Contact
$150M Retail Manufacturer
Situation
CEO needed to address consumer issues stemming from inadequate quality systems
AOP Approach
AOP teamed with key executives and management to complete full assessment of quality systems
Analytically evaluated consumer complaints and internal quality data to help formulate short and longer-term solutions
Results
CEO adopted top recommendations to reduce consumer complaints and improve internal quality
